All customer and order information is kept strictly confidential and we do not share, rent, sell, or give anyone any customer information at any time for any reason. We value your business and strive to protect your privacy. Occasionally, we may send periodic emails notifying you of Krema specials. You may opt-out at any time by emailing us at


We value your business. If you are not totally satisfied with any part of your order, please call us at our toll free number, 800-222-4132 and we will gladly replace any item, refund your money or credit your credit card.

We are proud to offer a safe & secure shopping environment. Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Due to the HOT summer heat, if your order contains CHOCOLATES, a cold packaging fee will automatically be added into the shipping rate at checkout. This fee is for the additional packaging and cold pack(s) required to get your order to you in good condition. Depending on the shipping destination, shipping dates may be adjusted by KREMA to ensure that chocolate items do not sit over a weekend. KREMA reserves the right to substitute a like item in its place without notice. Please email or call us at 800-222-4132 if you have any questions.