UPS does NOT guarantee standard delivery times for UPS 2nd Day Air, UPS 3 Day Select, and UPS Ground. Therefore, it is possible for UPS to experience shipping delays. Delivery times may be longer than expected regardless of service level. Shipping costs will not be refunded in the event of a shipping delay. Please visit for more delivery information. We apologize for any inconvenience. 

I live in a warm climate, will chocolate items on my order arrive in good condition?

During the warm summer months, if any CHOCOLATE items are ordered that could melt during shipping, we will contact you to determine the best expedited shipping options.  Depending on the shipping destination, shipping dates may be adjusted by KREMA to ensure that chocolate items do not sit over a weekend. Please email or call us at 800-222-4132 if you have any questions.

I am sending a gift, will there be anything inside the package that shows pricing information?

No. A card showing your Gift Message will be the ONLY thing included in the box.

When will my order ship?

Orders will be shipped from our Factory in Columbus, Ohio as soon as possible, typically in 1-3 business days. We suggest not putting any orders on hold for future shipping.

How long will it take for my order to arrive?

Your order will ship from our Factory in Columbus, Ohio. Find your location on the map below, that is how many business days your package will be in transit via UPS Ground Service. If you have questions, please email us at or call us at 800-222-4132.

US Time in Transit Map

How do you calculate your shipping prices?

Our shipping prices are based upon weight and distance from our factory in Columbus, Ohio to your address inside the United States.

Do you ship Internationally?

No, we only ship within the United States.