UPS does NOT guarantee standard delivery times for UPS 2nd Day Air, UPS 3 Day Select, and UPS Ground. Therefore, it is possible for UPS to experience shipping delays. Delivery times may be longer than expected regardless of service level. Shipping costs will not be refunded in the event of a shipping delay. Please visit www.ups.com for more delivery information. We apologize for any inconvenience. 

I live in a warm climate, will chocolate items on my order arrive in good condition?

I any CHOCOLATE items are ordered that could melt during shipping, we will contact you to determine the best expedited shipping options. Depending upon the shipping destination, 2nd Day Air or Next Day Air Shipping methods may be necessary. Shipping dates may be adjusted by KREMA to ensure that chocolate items do not sit over a weekend during transit. Please email nuts@krema.com or call us at 800-222-4132 if you have any questions.

Can I ship to multiple addresses within one order?

Yes! See our Help Guide: Ship to Multiple Addresses.

I placed an order using the Ship to Multiple Addresses option, why does my order show as being cancelled?

If you are using our Ship to Multiple Addresses option, you may see that your order is showing as cancelled when checking your order status. Rest assured, your order has NOT been cancelled. Your order has automatically been split up into NEW individual orders (one order per shipping address) in order to accurately ship your packages. The new individual orders will show on your account page after your order has been placed, but could take up to 1 hour to show during the busy holiday season.

I am sending a gift, will there be anything inside the package that shows pricing information?

When will my order ship?

Orders will be shipped from our Factory in Columbus, Ohio as soon as possible, typically in 1-3 business days. We suggest not putting any orders on hold for future shipping.

How long will it take for my order to arrive?

Your order will ship from our Factory in Columbus, Ohio. Find your location on the map below, that is how many business days your package will be in transit via UPS Ground Service. If you have questions, please email us at nuts@krema.com or call us at 800-222-4132.

How do you calculate your shipping prices?

Our shipping prices are based upon weight and distance from our factory in Columbus, Ohio to your address inside the United States.

Do you ship Internationally?

No, we only ship within the United States.