UPS does NOT guarantee standard delivery times for UPS 2nd Day Air, UPS 3 Day Select, and UPS Ground. Therefore, it is possible for UPS to experience shipping delays. Delivery times may be longer than expected regardless of service level. Shipping costs will not be refunded in the event of a shipping delay. Please visit for more delivery information. We apologize for any inconvenience. 

I live in a warm climate, will chocolate items on my order arrive in good condition?

Due to the WARM weather, if your order contains CHOCOLATES, a cold packaging fee will automatically be added into the shipping rate at checkout. This fee is for the additional packaging and cold pack(s) required to get your order to you in good condition. Depending upon the shipping destination, 2nd Day Air or Next Day Air Shipping methods may be necessary. Shipping dates may be adjusted by KREMA to ensure that chocolate items do not sit over a weekend during transit. Please email or call us at 800-222-4132 if you have any questions.

Can I ship to multiple addresses within one order?

Yes! See our Help Guide: Ship to Multiple Addresses.

I am sending a gift, will there be anything inside the package that shows pricing information?

No. A card showing your Gift Message will be the ONLY thing included in the box.

When will my order ship?

Orders will be shipped from our Factory in Columbus, Ohio as soon as possible, typically in 1-3 business days. We suggest not putting any orders on hold for future shipping.

How long will it take for my order to arrive?

Your order will ship from our Factory in Columbus, Ohio. Find your location on the map below, that is how many business days your package will be in transit via UPS Ground Service. If you have questions, please email us at or call us at 800-222-4132.

US Time in Transit Map

How do you calculate your shipping prices?

Our shipping prices are based upon weight and distance from our factory in Columbus, Ohio to your address inside the United States.

Do you ship Internationally?

No, we only ship within the United States.