Due to the ongoing COVID-19 crisis, it is possible for UPS to experience shipping delays. Therefore, delivery times may be longer than expected regardless of service level. Shipping costs will not be refunded in the event of a shipping delay. We apologize for any inconvenience.
How do you ship chocolate items to ensure they arrive in good condition during the warm summer months?
Due to the HOT summer heat, if your order contains CHOCOLATES, a cold packaging fee will automatically be added into the shipping rate at checkout. This fee is for the additional packaging and cold pack(s) required to get your order to you in good condition. Depending on the shipping destination, shipping dates may be adjusted by KREMA to ensure that chocolate items do not sit over a weekend. KREMA reserves the right to substitute a like item in its place without notice. Please email firstname.lastname@example.org or call us at 800-222-4132 if you have any questions.
I am sending a gift, will there be anything inside the package that shows pricing information?
When will my order ship?
Orders will be shipped from our Factory in Columbus, Ohio as soon as possible, typically in 1-3 business days. We suggest not putting any orders on hold for future shipping.
How long will it take for my order to arrive?
Your order will ship from our Factory in Columbus, Ohio. Find your location on the map below, that is how many business days your package will be in transit via UPS Ground Service. If you have questions, please email us at email@example.com or call us at 800-222-4132.
How do you calculate your shipping prices?
Our shipping prices are based upon weight and distance from our factory in Columbus, Ohio to your address inside the United States.
Do you ship Internationally?
No, we only ship within the United States.